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Frequently Asked Questions

Frequently Asked Questions

When launching a new field of KRM software, inevitably some questions arise.
Here are some common ones and our answers. Have others? Reach out to our team.

KRM 101

KRM 101

What is CoBaseKRM?

Simply put, CoBaseKRM is a software for engineers, scientists and analysts to capture data and technical knowledge across the full product development life cycle. The platform is available as a cloud-based web application or an on-premises enterprise deployment. Different from an Electronic Laboratory Notebook or Laboratory Information (LIMS) solutions, CoBaseKRM is specifically designed to give users full control over how they capture and manage data and insights at every step of their innovation.  Things like...

What is CoBaseKRM?

Simply put, CoBaseKRM is a software for engineers, scientists and analysts to capture data and technical knowledge across the full product development life cycle. The platform is available as a cloud-based web application or an on-premises enterprise deployment. Different from an Electronic Laboratory Notebook or Laboratory Information (LIMS) solutions, CoBaseKRM is specifically designed to give users full control over how they capture and manage data and insights at every step of their innovation.  Things like...

What does the name "CoBaseKRM" mean?

Our brand name, “CoBaseKRM,” can be broken into three parts that tell our story.  “Co” stands for connection, communication, and collaboration. Unmistakable ingredients in every successful science and engineering initiative.   The suffix, “Base,” refers to a repository of useful information. You may have heard about knowledge bases. They store important documents, product information, or customer information in an accessible, one-stop-shop location.   No such “base” existed for the projects, data, and knowledge produced in science and engineering research and development. Well... until now that is!   And at last, “KRM.”  We’re a team of engineers and developers by trade. So, it might shock you to learn we did NOT model our software on complex systems or arcane methodologies.  Actually, we found inspiration from sales and marketing.  KRM stands for “Knowledge Relationship Management.”  It is to science and engineering what Customer Relationship Management (CRM) is to sales and marketing. A way to store knowledge as a trackable asset with rich context and metadata. KRM is the practice of fully capturing the data, analyses, context, insights and – yes – knowledge generated by technical staff such that innovations made on day 1 can be found, understood, reproduced, and reused on day 100, day 1000, or even day one million.  To actualize this new way of working, we built a platform that puts engineers, scientists, and analysts in full control of how they conduct their research, collaborate, and manage their knowledge at virtually every project step.  It’s called “CoBaseKRM,” and it’s the new way that science and engineering work will get done.

What does the name "CoBaseKRM" mean?

Our brand name, “CoBaseKRM,” can be broken into three parts that tell our story.  “Co” stands for connection, communication, and collaboration. Unmistakable ingredients in every successful science and engineering initiative.   The suffix, “Base,” refers to a repository of useful information. You may have heard about knowledge bases. They store important documents, product information, or customer information in an accessible, one-stop-shop location.   No such “base” existed for the projects, data, and knowledge produced in science and engineering research and development. Well... until now that is!   And at last, “KRM.”  We’re a team of engineers and developers by trade. So, it might shock you to learn we did NOT model our software on complex systems or arcane methodologies.  Actually, we found inspiration from sales and marketing.  KRM stands for “Knowledge Relationship Management.”  It is to science and engineering what Customer Relationship Management (CRM) is to sales and marketing. A way to store knowledge as a trackable asset with rich context and metadata. KRM is the practice of fully capturing the data, analyses, context, insights and – yes – knowledge generated by technical staff such that innovations made on day 1 can be found, understood, reproduced, and reused on day 100, day 1000, or even day one million.  To actualize this new way of working, we built a platform that puts engineers, scientists, and analysts in full control of how they conduct their research, collaborate, and manage their knowledge at virtually every project step.  It’s called “CoBaseKRM,” and it’s the new way that science and engineering work will get done.

Who uses CoBaseKRM?

CoBaseKRM customers range from independent researchers, academics, and small startups all the way to Fortune 1000 companies and enterprises. No matter your industry or your size, CoBaseKRM offers affordable plans that will help you win innovations and improvements faster and more efficiently.

Who uses CoBaseKRM?

CoBaseKRM customers range from independent researchers, academics, and small startups all the way to Fortune 1000 companies and enterprises. No matter your industry or your size, CoBaseKRM offers affordable plans that will help you win innovations and improvements faster and more efficiently.


Getting Started


Getting Started

How Do I Start using CoBaseKRM?

We’re happy you’re excited to start your KRM journey!  CoBaseKRM requires no installation. Simply start a 1-month free trial, create your account, and begin innovating. Want to skip ahead and purchase a plan?

How Do I Start using CoBaseKRM?

We’re happy you’re excited to start your KRM journey!  CoBaseKRM requires no installation. Simply start a 1-month free trial, create your account, and begin innovating. Want to skip ahead and purchase a plan?

How Long Does It take to set up a CoBaseKRM Account?

CoBaseKRM is designed to be fully functional in minutes of creating your account. Simply sign in, create your account, invite collaborators to your team, and start innovating.   Need additional support on how to use CoBaseKRM? 

How Long Does It take to set up a CoBaseKRM Account?

CoBaseKRM is designed to be fully functional in minutes of creating your account. Simply sign in, create your account, invite collaborators to your team, and start innovating.   Need additional support on how to use CoBaseKRM? 

Which pricing plan is right for me?

CoBaseKRM charges based on data usage, not users. Whether you're an independent researcher, a small startup, or an engineering team at a large company, our plans offer the flexibility you need to manage your science and engineering knowledge and win faster innovations.Ready to begin? Explore our pricing options or start with a free trial.

Which pricing plan is right for me?

CoBaseKRM charges based on data usage, not users. Whether you're an independent researcher, a small startup, or an engineering team at a large company, our plans offer the flexibility you need to manage your science and engineering knowledge and win faster innovations.Ready to begin? Explore our pricing options or start with a free trial.

Does CoBaseKRM work on mobile devices and tablets?

At present, no. In the meantime, we invite you to check out our product roadmap and upcoming features over a brief demo.

Does CoBaseKRM work on mobile devices and tablets?

At present, no. In the meantime, we invite you to check out our product roadmap and upcoming features over a brief demo.


Security and Support


Security and Support

Is my data secure?

CoBaseKRM is a cloud-based SaaS application, deployed on Microsoft Azure. As such, your data is secure on an encrypted server, accessible from anywhere you log in and work. We enforce strict privacy policies in our team. Only designated development staff have access to your cloud for maintenance purposes and software updates. Additionally, your data is encrypted and is not viewable by our developers.  We maintain specific policies and controls so no one person has access to your data. Microsoft Azure also does not have access to your data, following their security policies.  For enterprise deployments, security depends on your company's IT security policies.   CoBaseKRM is deployed as a docker container to be easily managed by your IT department for deployment. CoBaseKRM is licensed and will not have an outside connection other than your own personal infrastructure.   However, if you want to upgrade your local version of CoBaseKRM on your internet infrastructure, you will need a CoBaseKRM Service License, which provides a secure connection for future updates. 

Is my data secure?

CoBaseKRM is a cloud-based SaaS application, deployed on Microsoft Azure. As such, your data is secure on an encrypted server, accessible from anywhere you log in and work. We enforce strict privacy policies in our team. Only designated development staff have access to your cloud for maintenance purposes and software updates. Additionally, your data is encrypted and is not viewable by our developers.  We maintain specific policies and controls so no one person has access to your data. Microsoft Azure also does not have access to your data, following their security policies.  For enterprise deployments, security depends on your company's IT security policies.   CoBaseKRM is deployed as a docker container to be easily managed by your IT department for deployment. CoBaseKRM is licensed and will not have an outside connection other than your own personal infrastructure.   However, if you want to upgrade your local version of CoBaseKRM on your internet infrastructure, you will need a CoBaseKRM Service License, which provides a secure connection for future updates. 

Can CoBaseKRM be integrated with LIMS and ELNs?

Yes, if the LIMS or ELN has an API of its own or is based on open-source software.   CoBaseKRM offers its own API for integrations with third-party systems. Javascript, Python, JMP Scripting Language (JSL) scripts or any coding language capable of making a REST API query can be used to query CoBaseKRM. In the future, these languages will be used to build custom applications for the CoBaseKRM app store.

Can CoBaseKRM be integrated with LIMS and ELNs?

Yes, if the LIMS or ELN has an API of its own or is based on open-source software.   CoBaseKRM offers its own API for integrations with third-party systems. Javascript, Python, JMP Scripting Language (JSL) scripts or any coding language capable of making a REST API query can be used to query CoBaseKRM. In the future, these languages will be used to build custom applications for the CoBaseKRM app store.


Enterprise Deployment


Enterprise Deployment

How do I set up an Enterprise deployment?

We’re excited to be your enterprise vendor for Knowledge Relationship Management! We will help you every step of the way in setting up a CoBaseKRM enterprise deployment on your local premises. Our developer team will guide you, and coordinate with your IT staff to ensure your deployment is set up quickly and securely. Want additional resources? .

How do I set up an Enterprise deployment?

We’re excited to be your enterprise vendor for Knowledge Relationship Management! We will help you every step of the way in setting up a CoBaseKRM enterprise deployment on your local premises. Our developer team will guide you, and coordinate with your IT staff to ensure your deployment is set up quickly and securely. Want additional resources? .

How long is the enterprise deployment process?

It depends on the size of your organization and any IT and security issues that may arise.We provide deployment documentation, and work with your IT department step-by-step to ensure your CoBaseKRM local deployment goes smoothly.

How long is the enterprise deployment process?

It depends on the size of your organization and any IT and security issues that may arise.We provide deployment documentation, and work with your IT department step-by-step to ensure your CoBaseKRM local deployment goes smoothly.

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